The buyer reserves the right to return the products purchased from our online store, without penalty and without being obliged to inform us of the reason why he wishes to return. The return must be made within fourteen (14) calendar days from the date of receipt of the products. In case you choose to return your products, you can contact us so that we can send you the completion form for the return.
In this case, the buyer is fully charged with the amount of shipping for the return of the products and only that.
Returns are accepted only if the products you wish to return are in the same condition in which you received them, that is, without having been unsealed or their packaging has been tampered with, along with the retail receipt or invoice.
In case the product that has been sent to you is defective, please let us know on our phone, 211 1181326 / contact hours: Monday, Wednesday & Saturday 9:00 a.m. – 15:00 p.m., Tuesday, Thursday & Friday 9:00 a.m. – 14:00 p.m. & 17:00 – 21:00 p.m., either by email info@menitacollection.gr, so that we can proceed with the process of sending a new product in order to replace the defective or withdraw the product, in which case a refund is made. In this case, the company will contact you immediately in order to provide the necessary information about your account number (IBAN) as well as bank details and yours.
Otherwise, the return will not be accepted.
The refund of your money is made exclusively by crediting the bank account that you will notify us through the form and is made within 14 days from the date we receive the products.